Terms & Conditions

Terms and Conditions

Payment Terms and Conditions

Everyone has to have rules, right? here are ours, they are designed to keep you safe and for everyone to have an enjoyable day.

 

• • All prices are shown in NZ dollars and include GST.
  • Our tours DO NOT include ferry tickets unless they are arranged with the admin team.
  • All tours and transfers must be paid in full before departure.
  • Private tours and Corporate groups: cancellations notified more than 4 weeks before the date of the tour will not be charged, except third parties costs Waiheke Wine Tours has incurred as a result of the cancellation (activities, etc.). An admin fee of $250 may apply. Cancellations within 3 weeks of the booked pick-up time will be charged at 50% of the confirmed price, except third-party costs Waiheke Wine Tours has incurred as a result of the cancellation (activities, etc.)  which will be charged at 100%. Cancellations of services within 48 hours of the booked pick-up time will be charged at 100% of the confirmed price. We are pleased to accept a deposit for any tours with over 20 passengers. The deposit must be 50% of the total cost to secure the date, driver, and vineyards. Full payment is due one month before your booking.
  • Shared tours: Full payment is required if the tour is cancelled or passenger numbers drop within 48 hours of the scheduled time. Changes or cancellations notified outside this period will not incur a charge. A credit or gift voucher will be issued.
  • We are not responsible if guests fail to meet our tour schedule. If you miss the tour, you may try to arrange and pay for a taxi to the first winery. Depending on our location, we might be able to come back and pick you up. No refund will be given for missed tours or tastings. In some cases, we can arrange pick-ups for group tours from your accommodation or nearby. For private tours, we can always arrange pick-ups.
  • Our group tours are not suitable for children. If you are travelling with kids, please book a private tour. Children up to 12 years old will be charged at a reduced rate, and we can also provide child car seats at an additional cost. It is our company policy to have children under the age of 7 restrained in our vehicles for their safety and our peace of mind.
  • It’s important to notify Waiheke Wine Tours of any extra items before pick-up, as we may not have sufficient luggage space available. We have one vehicle that has no luggage area, but backpacks are fine. Depending on the vehicle you are in, please ask the admin team.
  • Smoking, vaping, or consuming alcoholic beverages are prohibited in any Waiheke Wine Tours vehicles.
  • Waiheke Wine Tours is not responsible for the loss or damage to your items or luggage caused by theft or negligence.
  • You acknowledge in the event of any environmental “Acts of God“ (earthquake, weather or any other naturally occurring emergency events), global emergencies (war, pandemics, etc) or operationally disruptive events (unforeseen traffic congestion, civil event, disruption, etc) arising, that, whilst employing its best efforts to deliver transport services to you during such events, Waiheke Wine Tours may not be able to provide the timely delivery of such services to you. We are happy to rebook your tour for another time.
  • Should unforeseen events arise (or any situation beyond our control), Waiheke Wine Tours reserves the right to convert affected bookings into open-dated, transferrable tickets without refund. Any affected bookings may be transferred to family or friends and will be valid for 24 months.
  • Please refrain from engaging in raunchy behaviour or bringing offensive hens/stag party accessories, as the vineyards will not allow entry, and your guests will be returned to the ferry. Waiheke Wine Tours will not be held responsible for the early termination of your event.
  • Vineyards are legally not allowed to serve clients showing signs of intoxication. If the vineyard chooses not to serve you due to intoxication, no refund for the tour/tasting will be given.
  • If we suspect you have been drinking heavily before the tour, we reserve the right to refuse to proceed. No refund for the tour/tasting will be provided, and you will be returned to the ferry or your accommodation.
  • The hirer is responsible for any damage incurred to the vehicle during the hire. Waiheke Wine Tours Limited will not be held responsible for any damage caused intentionally or otherwise to people or property. The organiser will be held liable to cover any and all additional costs incurred. Drop-off time means the vehicle must drop you off at your final destination by that time. This can be the Matiatia wharf or another location you and the tour creator agreed upon.
  • Our tours do not include lunch unless otherwise agreed. We will not be responsible for any expenses owed to the vineyards for food, drinks, or activities booked on your behalf. Changes to your booking, cancellations, or no-shows are subject to the vineyards’ terms and conditions and may incur a fee, which will be passed on to you.
  • A cleaning fee of up to $300 will apply for vomit or spills on the interior of the vehicles.
  • We are an eco-friendly tourism business that no longer provides plastic water bottles. However, we offer beautiful stainless steel branded water bottles for sale at just $20, which you can refill during your tour with us. Help us keep the planet clean and healthy!
  • Gift Vouchers are nonrefundable but can be transferable. We have no end date on our gift vouchers, but be aware that sometimes our prices change, so you may need to top up a particular tour.