Frequently Asked Questions

FAQ

 

 

Is the ferry included? How do we get there, and where do we meet you?

Ferry tickets are not included unless stated otherwise in your tour package.

You can book directly through Fullers at the Auckland Downtown Ferry Terminal or online, or via Island Direct, which offers pre-booked seats and avoids long queues.
Visit www.islanddirect.co.nz to book.

If travelling with Fullers’ “walk-up” service:

  • Ferries depart from the Auckland Downtown Ferry Terminal to Waiheke (Matiatia Wharf).

  • Please arrive at least 60 minutes before departure to allow time for queues and boarding.

  • Seats are first-come, first-served.

Guests are welcome to arrive earlier to explore Oneroa Village or enjoy a coffee before the tour — simply let the team know in advance so arrangements can be made with your guide.

At Matiatia Wharf, your Waiheke Wine Tours guide will greet you in uniform, holding a welcome board with your name.


We’re departing on a cruise ship — can you guarantee what time we’ll be back in Auckland?

The ferry company operates independently from Waiheke Wine Tours, so we cannot guarantee exact sailing times or seat availability on specific return ferries.

If you have onward travel plans, such as returning to a cruise ship, please contact us in advance so we can recommend the best tour and ferry options for your timing. A private tour may be suggested for greater flexibility and control over your return schedule.

To be safe, it’s best to plan to depart Waiheke one ferry earlier than required in case of delays, cancellations, or full sailings.


Can you organise lunch?

Absolutely!
If you’d like lunch to be organised, simply share your preferences and budget, and we’ll ensure the perfect venue is chosen for your group.

Waiheke Wine Tours has strong relationships with many of the island’s top vineyards and restaurants, ensuring an excellent dining experience for every group.

All of our tours include a pre-booked lunch reservation, and for specific tours, lunch is included in the price.
For private tours, lunch arrangements are also fully managed on your behalf.


Do I need to book in advance?

Yes — Waiheke can get very busy, especially during weekends and summer months.
Booking early ensures the best selection of vineyards and a seamless tour experience.

Most vineyards are open year-round, but the most popular ones require advance bookings. All tour bookings include pre-arranged time slots with our trusted vineyard partners.


Do you pick up from accommodation?

Yes!
For private tours, pickup can be arranged directly from your Waiheke Island accommodation. Contact our team to confirm your preferred pickup time.

For shared group tours, guests can be collected from one of the designated bus stops along the route to the Waiheke ferry terminal.

Please note:
We do not pick up from Auckland hotels or accommodation, as Waiheke Wine Tours is based solely on Waiheke Island.


Who lives on Waiheke Island?

Waiheke Island is home to a vibrant, creative, and welcoming community.

Just a short 35-minute ferry from downtown Auckland, the island blends boutique vineyards, pristine beaches, and an artistic spirit that has flourished for decades.

Once a haven for artists and free thinkers, Waiheke has evolved into a diverse and thriving community of winemakers, entrepreneurs, professionals, and families, all drawn to its relaxed island pace and natural beauty.

With its strong sense of sustainability, local food culture, art galleries, and weekly markets, Waiheke embodies the best of both worlds — village charm with a cosmopolitan twist.


What if I don’t like wine, or I’m not drinking alcohol?

No problem! Waiheke offers a range of alternative tasting experiences, including craft beer, gin, whisky, honey, olive oil, and gourmet food tastings.

Custom itineraries can be designed to suit every interest.
For non-drinkers, mocktails or soft drinks can be arranged so everyone can enjoy the day together.


Is there a minimum age requirement?

Yes.
All tours are R18 due to New Zealand’s liquor licensing laws. Guests may be asked for ID if they look under 25 — please bring valid photo identification (passport or driver’s licence).

Teenagers may join private tours at the company’s discretion, but cannot consume alcohol if under 18.
Please note: Shared group tours are not suitable for children — families are encouraged to book private tours instead.


Are your tours wheelchair accessible?

For shared group tours, full wheelchair accessibility cannot be guaranteed, as vehicles do not have ramps.

However, all vehicles are equipped with secure handrails, and a collapsible wheelchair can be stored if a companion is available to assist. For assistance, please call or text 027 800 0298.


Getting to Waiheke

To make your trip smooth and stress-free, please watch our short video tutorial on how to get to Waiheke and board your tour.

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    Find Us

    4 Totara Road,
    Onetangi, 1081
    Waiheke Island
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    Contact Us

    Phone: 09 372 7342
    Mobile: 027 800 0298
    Email: waihekewinetours@gmail.com
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