Frequently Asked Questions

FAQ

Can you organise lunch?

If you’d like us to organise lunch for you, just let us know what kind of lunch you’re looking for and we’ll ask you a few specific questions to ensure we get it right and find the perfect place for your group. We have great relationships with various vineyards and I’m a food enthusiast myself, so you can trust that you’re in good hands. All of our tours come with a pre-booked lunch spot, and depending on the tour you choose, some may be included in the price. If you’re booking a private tour, we’ll also take care of booking a lunch spot for you.

Do I need to book?

The majority of the vineyards have their cellar door open year-round. However, you’ll find that the most popular vineyards require you to book in advance. We have fabulous relationships with all the Vineyards and pre-booked time slots for all our tours, so you don’t miss out.

Who lives on the island?

Those who are local to Waiheke will know that the island was once a haven for the artistic type, those who were self-employed or could make a living from home. More recently the culture has diversified with an increasing amount of city-dwellers choosing to commute to Auckland daily from their idyllic paradise.

What if I don’t like wine or I am not drinking alcohol?

There is a range of other tasting tours on Waiheke, from craft beer to gin or degustation tours. Honey and Olive Tour is popular too Talk to us about providing a custom tour. And we can also provide virgin cocktails, or soft drinks for the non-drinkers in your group.

Is There A Minimum Age Requirement?

Please be advised our tours are r18 due to the nature of our tours and the New Zealand liquor licensing laws and you may be asked for ID  if you look under 25 at any one of our vineyards. Make sure you have a photo ID such as a passport or driver’s license with you. If you have teenagers with you, of course, they cannot consume alcohol unless they are 18 and this is at our discretion, not yours. Our group tours with others are not suitable for Children. If you would like to bring your children you may but please book the private tour.

Is The Ferry Included and how do we catch the ferry and pick up.

Please note that our tours do not include ferry tickets unless otherwise specified. You can book your ferry tickets if travelling with Fullers at the Ferry Terminal at one of their many self-service machines.

Your ferry departs at 10 am from Auckland Downtown Ferry Terminal on Quay Street to Waiheke Island Matiatia, we recommend that you arrive at least 60 minutes before your scheduled departure time. This will give you enough time to navigate the terminal and board your ferry. Please keep in mind that queues can be long, and seats are allocated on a first-come, first-served basis. If you wish to come over earlier and enjoy Oneroa Village or grab a coffee, that’s fine also, just let us know the number below and we will advise your Tour Guide.

Please note we do have an alternative pre-booked ferry so you don’t need to queue or wait, please book on the www.islanddirect.co.nz ferry service. Bear in mind we need you here before 1040 and anytime from 4pm onwards to return. If you wish to stay longer on the Island that is fine we can drop you somewhere spectacular to carry on, or to go shopping, up to you!

When you arrive at Waiheke Island’s Matiatia Wharf,  you will be greeted by our Tour Guide with a distinctive Waiheke Wine Tours uniform on at 10.40 am with a welcome board displaying your name.

We will email and text you first thing in the morning letting you know your driver’s name.

If you need further assistance, please call or text us at 0278000298 or 021438222.

If you would like more in-depth information to our Terms and Conditions please look here: https://waiheke-winetours.co.nz/tnc/

GETTING TO WAIHEKE

Please watch this tutorial video so you know how to get to Waiheke and board one of my tours